Budgeting & Forecasting › Flexible Budgets
How are flexible budgets used in service and overhead-heavy organizations?
AdvancedAnswer
In service and overhead-heavy settings with few direct materials, flexible budgeting flexes the variable elements of overheads and staffing on appropriate activity drivers (e.g., transactions processed, calls handled). Activity-based flexing better matches diverse overhead behavior than a single volume measure, improving cost control.
Real-world example A call center flexes its variable staffing cost on calls handled rather than a generic output measure.