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What is the collections process in accounts receivable? What is dunning? What is bad debt? What is a promise to pay and how is it tracked? What is a statement of account and how does it aid collections? What is the difference between the direct write-off method and the allowance method? What is the allowance for doubtful accounts and how is it recorded? How do you record the recovery of a previously written-off account? What is the percentage-of-sales method for estimating bad debt? What is credit insurance and how does it protect receivables?
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Accounts Payable & Receivable › Collections & Bad Debts

What is a collection call and how should it be conducted?

Beginner

Answer

A collection call contacts an overdue customer to secure payment: verify the balance, ask for a specific promise-to-pay date, resolve any disputes or missing invoices, and document the outcome and next action. Professional, firm, and solution-oriented calls recover cash while preserving the relationship.
Real-world example A collector calls a 40-day-overdue customer, resolves a missing-invoice issue, and secures a promise to pay by month-end.

Common follow-ups: What should a collector achieve on a call? | Why document the outcome?

Aging Analysis Credit Control Collections & Bad Debts
All 23 Collections & Bad Debts questions